Monday, 6 January 2020

Choosing the Best Wireless Router


If your family is very similar these days, a typical evening at home might look like this: you find yourself with the latest Netflix series designed in the living room, one of your children are playing upstairs and your spouse is downloading Photos of the Facebook holidays in the office.

A router is a magic box that allows you to distribute your Internet connection to a variety of devices throughout the home, including desktops, laptops, smartphones, tablets, smart TVs and multimedia devices. Streaming, such as Apple TV, Google Chrome cast and Roku.

And although wired Ethernet connections are generally faster and more secure, it's best to use a Managed Wireless Router connection if you want to move around the house, using laptops and other mobile devices. Wireless also eliminates most of the cables.

If your ISP is your the cable company, your router will connect to a cable modem, which provides your Internet connection. For other services, such as Verizon FiOS, the router can be combined with a broadband modem in a single box provided by the provider at the time of registration.

In addition to the obvious reason, let's say your router is broken, you can also consider a new model because:

1. You don't want to buy or rent a router from your service provider.
2. You already have a broadband modem connected directly to a single computer but want to be able to connect to multiple devices.
3. The router only has wired connectivity, but you want to connect to wireless devices such as laptops and tablets.
4. Your existing router is too slow or its wireless range is too short to reach important places in your home.

Features to consider

LAN ports
The LAN ports are used to connect a computer to the router via an Ethernet cable. Many smart home devices connected to the Internet, such as Philips Hue and Samsung SmartThings, require a hub connected to the LAN port to operate. If more LAN ports are needed than the router, you can increase the available number by adding an Ethernet switch.

USB ports
The router's USB ports are used to connect to a flash drive, external hard drive, or USB printer if the router has an integrated print server.

Quality of Service (QoS)
Also called media prioritization or traffic control. If you are the type of person who likes to play with your computer settings, you may appreciate the flexibility of this feature. You can optimize your router's performance based on what you are doing at a particular point in time. For example, you can change the settings to work best for streaming videos, making Skype calls, playing games, or playing music. This will give these applications more bandwidth. So, for example, your Netflix the movie doesn't stop and grow back because someone in the house is downloading a large file.

Application-based management
Supporting almost all new routers, the applications are designed to simplify the configuration and regulation of the WiFi network. Apps make it easy to monitor devices connected to the network and adjust priority devices. These applications can also notify you when an update is available for your router.


Thursday, 2 January 2020

Spectrum Compatability Routers


 Finding the best wireless router for Charter Spectrum doesn't have to be complicated. Although there is no one-size-fits-all Wi-Fi router, there are enough options to find the best Spectrum router.
Although Charter Spectrum continually encourages customers to rent them a wireless modem router, it is best to purchase their own router because:
  • Get better performance
  • Save on rental costs
  • Have more control over your home network
  • Extended coverage
Better performance means that your Router Manage will actually have the ability to manage the speed and capacity of the Internet that you need for your home. An ideal router will be able to take full advantage of the speeds obtained by Spectrum.
Rental modems and routers are just a scam. The monthly cost of hiring a router will in many cases exceed what would have been spent on purchasing a router in the year.
Finally, it is up to you to decide the level of security and privacy you need from your router. That said, here's what you need to know to find the perfect Spectrum compatible routers.

Choosing Better Router for Spectrum
To start looking for the right Spectrum router for you, there are several considerations to keep in mind.
Each modem or router will have its own specifications, including its Wi-Fi standards, its real speed, whether it is dual-band and its range. Deciding which features are most important to you can be the tricky part.

Wi-Fi standards
After the release of the 802.11ac standard in 2013, it has kept the crown for the highest theoretical speeds that can be obtained from a wireless router, offering at least three times the speed of 802.11n.

Although the speed is theoretical and cannot be reached, the best router for Spectrum should be 802.11ac. Also, having the ability is the best idea to perpetuate your home network. In addition, the router must be in the list of Spectrum compatible routers.

Actual speed
The actual speed you will get from an 802.11ac standard may depend on the antennas of your router, as well as on the amount of interference you have between the router and the device it is connected to, as well as the number of neighbors having on the same signal.

The router must be dual-band or more:
Some Routers for Spectrum offer dual-band or tri-band connections. Dual-band means that you can connect to the 2.4 GHz band or the 5 GHz band, these Router Management giving the ability to manage multiple devices.

The tri-band has an additional 5 GHz band. If you can, you should at least get a dual-band router to get the best speeds and the least traffic.

Router VS Modem Router Combo for Spectrum

Why you should get a separate spectrum router:
  • Greater customization and control is possible, with fewer relationships with your ISP
  • Not out of order if a gadget slips and better performance
  • Cheaper to update a gadget
Why you should get a combination of modem router:
  • Cheaper than buying a separate modem and router
  • Simplified configuration
  • Fewer worries about updates because the ISP will directly check the firmware and software


Friday, 27 December 2019

Enabling Your Routers Remote Management


Using the Remote Management menu, you can authorize a user on the Internet to configure, update and check the status of the router.

Why you can use remote Router Management:

  • You need help when someone wants to remotely administer your router configuration.
  • You are solving someone else's router problems, such as a friend or relative.
  • You are the administrator of a remote network.
  • You want to configure the router via the Internet.

Remote management is disabled by default. Since an attacker could attempt to crack the router password, it is recommended that you disable remote management after use, so that the router cannot be administered by the WAN.

To See The Router Password:

Never use remote management unless the router password has been changed by default! To change your password:

  • Enter http://192.168.0.1 (on some router models, http://192.168.1.1) in a browser. The login screen of the router appears.
  • The username is always admin and the default password is password. (On some older routers, it's 1234.) The router connects you.
  • Click Maintenance> Set Password.
  • In the Old password box, type the default password.
  • In the New password and Repeat new password boxes, enter the new password. Write it where you will not lose it, as in the installation instructions of your router or in the configuration sheet of your ISP.
Unlike many "expert" tips, there are few practical risks to writing passwords. Compare this with the downside, in months, to discover that you don't remember it. Passwords shouldn't be too simple: use characters, numbers, and symbols. It's best not to use names or dates that seem easy to remember: your birthday, your dog's name, your username backward, etc.

Well: kB? 3ccsiiz $$ 8 or 4 * 8zbmn-BXY
OK: Nearmi $$ or fAsTnetttter
Low: cutekid or me or stoneforever

  • Click on Apply.

To activate remote management:

  1. Connect to the router if you haven't already done so.
  2. Click Advanced> Remote Management.
  3. Select Enable remote management.
  4. Decide if you want to allow the router to access one computer or multiple computers in a range of IP addresses. (You probably shouldn't give everyone access unless you have a remote connection and a dynamic IP address.)
  5. If you are only granting access to one computer, select This computer only and enter the IP of the computer.
  6. If you want to access a range of IP addresses instead, select the range of IP addresses and type the start and end of the range in the From and To boxes. In this example, the starting IP is 68.205.2.56 and l The final IP is 68.205.2.65.
  7. Leave the port number on the 8080 unless it is protected by a corporate firewall blocking certain ports. Ports that are generally not blocked are for outgoing HTTP and HTTPS traffic, port numbers 80 and 443.
  8. Click on Apply.
  9. Write down the IP address indicated in the Remote Management Address field. This is the address, followed by the port number, which provides remote access to the router. For example, in this example http://68.203.2.57:8080.

To access your router from the Internet, enter the WAN IP of your router in the browser, followed by a colon (:) and a port number. For example, if your external IP is 134.177.0.123 and you are using port 8080, enter http://134.177.0.123:8080.


Thursday, 26 December 2019

Ask An Msp Expert


Q: My managed services business is at a time when we need more technicians to focus on resolving support tickets and providing technical support. I am arguing between hiring a level 1 help desk agent or outsourcing to a NOC and a help desk company. What are the advantages and disadvantages of outsourcing my NOC and Help Desk services?

Many managed service providers (MSPs) often face this problem. The Network Operations Center (NOC) and helpdesks can be the bread and butter of an MSP service offering. Support services, in particular, can play a key role in building customer loyalty. A good experience with a help desk can strengthen the relationship with the customer, which translates into greater customer satisfaction and loyalty.

However, hiring additional technicians to fill the NOC and help desk roles can be difficult. Aside from the cost of capital that adds up to PSM's business, which impacts cash can flow, these roles can be difficult to take on. The ideal candidate must be able to play a level 1 support role and be technically competent, but also have excellent customer service skills and the ability to manage customer frustrations in a friendly, and useful way.

Is It Time To Outsource Your NOC and Helpdesk?

Before moving on to outsourcing NOC services and help desk, here are some things to consider:

How many of your customers are subscribers or will sign up for NOC and Help Desk services?

One of the main considerations you should keep in mind is whether you can bear the cost of hiring multiple technicians while still being profitable. If you have multiple customers who subscribe to these services and the cost of hiring technicians can be covered, you may want to keep the service internally, as you will have greater control over quality.

However, if you have just started offering these services or if you have used your existing technicians to fill this role while working on other strategic projects at the same time, you will find that hiring new technicians is expensive. In addition to the actual cost, there are also ancillary costs associated with a new rental. Ancillary costs include benefits and insurance, training on the tools used and general expenses such as IT equipment, mileage, etc. Together, these costs can represent a significant increase compared to what is expected to invest in this new position.

Costs are also set when outsourcing the NOC and Help Desk services. Most of the Outsourced NOC and Helpdesk Services companies have a configuration or integration cost higher than the standard cost per device and technical support per customer. It's easy to calculate the total cost for your business of offering these services and the desired margin you want to earn before sending quotes to customers.

If you are using a remote management and monitoring (RMM) tool, your RMM provider should be able to offer a recommendation as they often provide these services or work with some who are familiar with their tools.

What is your growth strategy?

As an MSP, it is important to have a strategy and plan to grow your business. You could focus on cybersecurity, digital transformation or a specific vertical. Having a dedicated internal NOC and helpdesk could be an essential part of this strategy.

As you accelerate to execute your strategy, starting with an Outsourced IT Helpdesk can offer you flexibility. By leveraging the capabilities and skills of the outsourced NOC and Help Desk services, you can first create the customer base before committing to creating your own service. In some cases, MSPs have found that the outsourced company NOC and Help Desk have become a true partner in providing this service.

Perhaps the most important consideration is how you want to customize the NOC and support services. A full team is needed to ensure adequate coverage for sick days and holidays. Having a Helpdesk Outsourcing Companies guarantees coverage according to the agreed SLA, without human resources problems.

Outsourcing the NOC and support services offers numerous benefits, but it is important to link it to business needs and growth strategy. If you choose to outsource, be sure to talk to your existing technology vendors and see what they offer. It is almost always better to work with existing suppliers than to start over from scratch to establish a new relationship.



Thursday, 19 December 2019

Nine Tips for Speeding up Your Business Wi-Fi


How to Setup a Network are also less likely to be disconnected from latency-sensitive applications such as streaming video or Voice over IP calls while on the go. This is possible through a variety of techniques managed by the controller to reduce the time it takes to go from one access point to another, including support for standards such as 802.11r and 802.11k.

PoE for Power

The use of Power over Ethernet (PoE) eliminates the need to route separate power cords to individual access points and bulky power blocks. This increases reliability considerably, as it is much easier to replace PoE network switches or injectors that conform to standards than external power adapters with their different power outputs and connectors.

It should be noted that 802.11ac Wave 2 access points generally require 802.3at, also called PoE +, to operate at full capacity; some capacities can be silently deactivated or reduced if provided by the old 802.3af standard.

How to Boost Performance 

Apart from unreliable hardware, the biggest bug in a Wi-Fi distribution is probably a poor wireless performance. Despite a gradual increase in bandwidth in the latest Wi-Fi standards, the available spectrum is limited, subject to external interference and generally shared between different devices on the wireless network.

The increasing use of the 5 GHz band and 802.11ac Wave 2 access points seems destined to alleviate the situation, even if there are still some fundamental steps that small companies can take to ensure the functioning of their Wi-Fi network. -Fi stays fast. So what are the considerations that companies need to consider before capacity problems arise?

Choosing The Right Access Point Hardware

The first step towards a high-performance wireless network would probably be to choose the right access point hardware. While it doesn't make sense to get anything other than an 802.11ac access point today, device manufacturers often differentiate their product line with different levels of support for multiple inputs and multiple outputs (MIMO), which allows access points client and Wi-Fi to transmit and receive multiple data streams simultaneously.

More specifically, an access point with a 1x1 radio/antenna chain can generally support a transmit stream and a receive stream, 2x2 supports two streams in each direction, 3x3 requires three and a 4x4 device takes four. Single-user MIMO (SU-MIMO) works with only one client device at a time, while multi-user MIMO (MU-MIMO) in Wave 2 802.11ac access points can transmit to more than one client device at a time.

How To Use Public Wi-fi Hotspots Safely

While support for multiple data streams is still good, support from client devices is needed to take advantage of it. Many Wi-Fi devices only have a 1x1 or 2x2 radio/antenna, which means that investing in a 3x3 access point may be enough for future protection. MU-MIMO access points (Wave 2 802.11ac) are desirable for medium or large offices if the budget allows.

Distribute Multiple Access Points

Unless your office has few users and is in a very compact area, you will need to deploy more than one access point to adequately cover the wireless workspaces on the 2.4 GHz and 5 GHz bands. Obviously, this works only with a company-centered Wi-Fi system where access points are centrally managed.

Usually, it is not necessary to manually choose a channel because these systems usually incorporate some form of the dynamic channel management system. This involves monitoring and analyzing Wi-Fi broadcasts over time, switching to the less congested channel, and even ensuring that nearby access points within the cluster will not cause interference. Although most are fully automatic, some may offer modification possibilities.

Place Your Access Points Correctly

Often overlooked by small businesses, poorly positioned access points are the ruin of a good wireless network. Companies that are deployed should avoid placing access points near walls and other obstacles that can prematurely mitigate wireless signals.

An easy way to estimate coverage is to view the RF energy that emanates in a straight line from each access point. Locations with multiple obstacles may be wireless dead spots and should be supported by placing another access point nearby. In this perspective, the installation of access points on the ceilings or on the walls is ideal considering the minimum obstacles that are there.


Wednesday, 18 December 2019

Building a Network for Small Offices: The Difference Between Switches and Routers


When the Small Business Network Setup, the two most essential devices you will need are switches and routers. Although they are similar, the two devices perform different functions in a network.

What is a Switch?
Switches connect multiple devices (computers, printers, servers) on the same network within a building or campus. A switch allows connected devices to share information and communicate. Building a small office network is not possible without switches to connect the devices together.

What is a Router?
Routers connect multiple networks. When the Small Business Network Setup Checklist, one or more routers are needed. A router connects your computers on the network to the Internet. This allows all connected computers to share a single Internet connection.

A router acts as a dispatcher, choosing the best path for your information. Connect your business to the world, protect information from security threats and even decide which computers have priority over others.

Building a Small Office Network: Determining The Best Foundation

When building a Small Office Network Setup with Server, it is important to determine the best basis for business needs. The following tips should help you get started.

Invest in switches and professional routers for reliable communications. Home or consumer networking products cannot keep up with business growth.

Invest in a network that can evolve over time, so you can add features and functionality based on your needs. Additions to consider include video surveillance, VoIP (Voice over Internet Protocol), integrated messaging and wireless applications.

Make sure your switches and routers are easy to install, use and manage. For example, line-powered switches allow you to place equipment, such as wireless access points, wherever there is a network wall socket. You will avoid the problems and costs of installing electrical outlets or additional wires to power the devices.
Make sure your Network Setup is designed with reliability and redundancy in mind. This provides the business continuity necessary to recover quickly from unforeseen circumstances.


Monday, 16 December 2019

Top 5 Benefits of Help Desk Solutions


Providing first-class customer service is much easier with help desk software. Many would say that one of the main advantages of the help desk software is that they can use it to better meet the needs of their customers or employees. But it offers several other solutions that help keep your business lean and efficient.

The benefits of the help desk include incident management

Do you have a problem with IT? Submit an accident report and start the process of finding the right person to solve it. One of the advantages of Help Desk Solutions is that if a problem stems from event management, a user's call, an email or a web interface, it can be classified and assigned using the help software desk. An accident presented within the system requires all the information, including the definition of priorities, which will be assigned to the appropriate personnel to solve the problem.

Help desk benefits: problem management

Another advantage of the help desk is trend analysis, which detects problems in the system. Efficient problem management is essential for productivity and profitability. The IT help desk software will help you get the information you need to identify the causes of problem incidents and to see the error pattern in these reports. Problems can also be recorded, which involves monitoring information within the problem and preventing future problems. Some help desk solutions also provide tools that allow you to customize your workflow models. Each scenario is different, so why should your workflows be the same?

Help desk benefits: reports

Through standard, predefined or customized reports, one of the advantages of the help desk software is that it can help you plan, export and send reports with integrated reporting tools. Run a report on a definition query using a query editor or get information about changes, problems, incident requests, etc. You can also schedule routine reports on a daily, weekly or monthly basis and send them to the corresponding parts via PDF, XL, CSV or HTML formats.

Security is at the top of the list of help desk benefits

Security is one of the best advantages of help desk software. You can restrict the access to support staff and customers to specific departments and set permissions for all staff. Guest access can be adjusted by creating user accounts and tools are available to prevent spam by requiring human validation. Some software packages have self-service passwords, which allow users to reset forgotten passwords without having to contact IT, staff. Some security tools also provide reports on user activity.

These advantages are just some of those that helpdesk solutions can offer. Compare the help desk software to find the best Remote Help Desk  that offers the greatest benefits to your business.

Help desk benefits: remote access

You can expand the reach of your IT Support Center with tools that allow them to access the system from anywhere. More workers now work from satellite or home offices and need access to an employee's system and desk. Remote access gives them this access and more. A technician can take control of a user's screen, which can be done with maximum security. Users can use chat features to analyze what happens during an incident report or transfer files and folders to help solve problems. Furthermore, some help desk panels allow you to monitor and analyze from a distance.

The advantages of the help desk solutions listed above are just some of those that your company will achieve by implementing the best help desk software for your company. Search and compare your options to make sure you find the right solution for your needs.