Managed Business Services

Companies rarely benefit from excess resources for their accounting and financial operations. They focus their core teams on daily activities and critical priorities, leveraging technology where possible to help them work more efficiently and using temporary consultants and professionals as work increases.

This simplified approach can work well as long as a serious business event or unexpected problem occurs that requires the organization to align significant operational and/or consultancy skills for its accounting and finance teams in the short term - and perhaps be for an extended period.

A sharp increase in the volume of transactions, unusual key account balances or a large backlog that requires cleaning are just a few examples of "surprises" that require immediate attention. Performance issues are another red alert, especially if the company is unable to easily identify the root causes of bottlenecks, deadlines, and errors. Other situations, such as the need to create a new department following divestment, may require companies to quickly assemble a highly qualified team.

Managed Business Services is a simple and flexible answer that organizations rely on to meet these challenges, as well as other accounting and financial challenges.

How It Works

Robert Half, in partnership with Protiviti, a Robert Half subsidiary, provides managed business services, where Protiviti provides expertise to companies in areas such as accounting, finance, business performance, analysis, risk, and compliance, as well as mergers and acquisitions, while Robert Half provides specialized operational resources when needed.

For each mission, a Protiviti senior consultant supervises the combined team of Protiviti and Robert Half consultants - trained according to the needs of the company - and manages all planning, integration, planning, training and control activities. quality linked to this mission. If necessary, the team will also use technologies such as robotic process automation (RPA) and other best practices to achieve greater operational efficiency.

"Our teams can support and assist an organization's accounting and financial functions," said Melissa Shipman, vice president, Managed IT Support Services, Robert Half Management Resources. "We bring together customized teams to help solve specific problems. And after realizing what we were asked to do, we start with the same speed and efficiency as when we arrived."

Shipman says that during their commitments, managed sales teams provide detailed metrics and reports to the company's management team to show exactly what has been fixed or improved. "They don't have to wait weeks to see what improvements have been made," he said. "They can closely monitor gradual changes on an ongoing basis."

Managed Business Services in Action

Companies of all sizes employ Managed Business Services teams to address a wide range of accounting and financial challenges, including in areas such as Accounts Payable, Accounts Receivable, Liquidity Management, Order Management, and Logistics. , travel and fun. Here are some examples of how Managed Business Services teams have helped or currently support organizations:

Revenue cycle improved

A recently acquired fast-growing healthcare company was struggling to manage the revenue cycle processes in many of its companies. With the help of Managed Business Services, he created a completely new revenue cycle structure to support business expansion in a highly regulated environment. Subsequently, the company saw its rejected requests rate drop from 11% to 5% and customer loans decreased by 9%.

Commercial performance improvement

A local public service wanted to implement RPA technology in its accounting and financial organization to increase efficiency, stimulate innovation and optimize team performance. The utility hired a Managed Business Services team to support the implementation of RPA software during a pilot program and help lay the foundation for wider deployment. The team also assists the organization in managing the change while realigning its financial function.

Post-acquisition financial integration

After being acquired, a large healthcare organization found that its accounting and financial teams were slim. Not only did they find it difficult to meet daily needs, but they also faced new financial reporting requests and conversion of the business system. The organization needed more support and a wide range of specialized skills, so it invited Managed Business Services consultants to help with compliance, project management, system implementation, staff training, etc.