Skills to Run a Network Operation Center

A NOC IT is designed to help monitor a company's network and make sure everything is archived, backed up and functioning properly. The only way to make a NOC effective is to have a team of engineers, technicians and shift supervisors in charge of ensuring that it works and operates in optimal conditions. Different positions have different roles and responsibilities to ensure that a NOC works efficiently and that the company that uses it is properly informed and supported.

How Communication flows Through an NOC?

Two members of the central staff from the staff of a NOC: the shift supervisors and the engineers. There are three important parts of this flow and each is specifically managed to ensure the correct functioning of the CNO.

1. Incident management

NOC engineers and technicians manage this part of the communication flow. They deal with all the company's complaints about their network to see what's going on. They also process requests for updates, new orders, reports and other corporate information managed by the NOC.

2. Climbing

A NOC engineer or technician generally manages the escalation but can be supervised by a shift supervisor at the request of the company that owns the network. An escalation usually occurs when standard troubleshooting doesn't help but needs to be corrected in a timely manner.

3. Priorities

Priority setting is handled by shift supervisors. They monitor all tickets and incidents entering the NOC and assign them based on their importance and priority to ensure that the most critical tasks are completed as soon as possible. This ensures that there are no minor problems in a company's network.

Skills need to run an Enterprise Network Operation Center

As with any job, there are specific skills that NOC employees must have to ensure that it works properly at all times:

Incident management - Mastery of the management of any accidents that occur on the NOC or on the corporate network.

Documentation - Must be competent in documenting problems, reports, etc. to make sure things get resolved quickly.

Monitoring infrastructure: you need to know the inner workings and functionality of the NOC infrastructure to be able to accurately monitor problems.

Use experience - Must be proficient in NOC experiences

You understand routing / modification very well - Must know how to route information and be able to change course if necessary

Monitoring systems - Must know how to monitor systems and what to look for

Reports: must be able to correctly report different aspects of a network

Understanding the basics of SAN - Proficient in understanding the basics of SAN

Follow-up problems - Competent to follow/follow up the problems that appear on the NOC

Troubleshooting - Network skills and knowledge and how to properly solve various problems

All in all, a NOC must function properly to be effective. Supervisors, technicians, and engineers of the NOC shift must have a thorough knowledge of the procedures and technical problems to carry out their work effectively for the companies that use them. They must be available to monitor networks 24 hours a day, to ensure that they still function optimally for their customers.